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Customer support
Unused physical products may be returned by mail within 30 days after delivery. Customers are responsible for return shipping. Custom work, services, and used products require individual review.
Unused physical products may be returned by mail within 30 days after delivery. Products must be returned in their original condition and packaging, and the customer is responsible for return shipping costs. Contact Blacksmith Blades before mailing a return so the order and return instructions can be confirmed.
Custom, personalized, used, sharpened, or service-related items are not covered by the standard unused-product return policy and require individual review before a refund, exchange, or rework can be approved.
If an item arrives damaged or does not match the order, contact Blacksmith Blades with the order number and clear photos so the issue can be reviewed.
Sharpening, repair, and custom shear work may involve customer-owned tools or made-to-order configuration. Eligibility for changes, refunds, or rework depends on the condition of the item and the agreed service scope.
Approved refunds are returned through the original payment method. Bank and payment provider processing times can vary after the refund is issued.
